Refund policy

Because our products are food items, we don’t accept returns or exchanges for change-of-mind purchases, opened products, or products that have been improperly stored after delivery.

If your order arrives damaged, tampered with, defective, incorrect, or missing an item, please contact us at aunttds@gmail.com within 48 hours of delivery. Include your order number and photos of the package and product when applicable. We’ll review the issue and, when appropriate, provide a replacement or refund to your original payment method.

If an order is returned to us because of an incorrect or incomplete shipping address, additional shipping charges may apply for reshipment. Shipping charges are not refundable unless the issue was caused by us.

Orders may be canceled before they are shipped. Once an order has shipped, it can’t be canceled. Approved refunds are processed within [5–10] business days, although your bank or payment provider may take additional time to post the funds.

This policy doesn’t limit any rights you may have under applicable law.